FAQs

Below are clear and concise answers to some of our returning clients’ most frequently asked questions. If you don’t find the information you need here, please reach out to our support team, and we’ll be glad to assist you.

How can I place an order with Sunshine Ophthalmic?

Ordering from Sunshine Ophthalmic is a straightforward process. Simply browse our website and add the equipment you want to your shopping cart. When you’re ready to complete your purchase, proceed to our secure checkout page. Here, you can provide your shipping and payment details. If you encounter any issues during this process, don’t hesitate to get in touch.

What payment methods are accepted?

We accept various payment methods to make your shopping experience convenient. You can pay via most credit cards, including Visa, MasterCard, and American Express. Additionally, we offer the option to pay securely using PayPal for online transactions.

Do you offer international shipping?

Currently, we provide shipping services exclusively to the Continental USA.

Do you offer services beyond Plant City?

Sunshine Ophthalmic is proud to extend its 35+ years of experience fixing and maintaining ophthalmic and ENT equipment throughout Florida.

How can I track my order?

Tracking your order is easy. You can access the order page on our website or check your shipping confirmation email. If your order is sent through a trackable service, you’ll find the necessary tracking details to monitor your shipment’s progress.

What is your return policy?

We understand that sometimes returns are necessary. You can return most unopened items within 30 days of delivery to receive a full refund. If you’ve received an incorrect or damaged product in the mail, we will cover the return shipping costs. For more detailed information, please review our Shipping & Returns page.

How can I contact Sunshine Ophthalmic for support or inquiries?

Reaching out to our support team is quick and easy. Visit our Contact Us page on the website, and provide your information and details of your inquiry. We’ll respond promptly to assist with your questions or concerns.

Do you provide technical support for your products?

Yes, we offer technical support for our products. If you encounter any issues or need instructions regarding product setup and usage, please don’t hesitate to contact us. Our team of experts is here to provide guidance and address your technical queries.

Are there warranty options for your products?

Many of our brand-new products come with manufacturer warranties. You can find specific warranty information in the product description. If you have questions regarding warranty coverage, our support team can provide clarification.

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